Vantage research · November 2026 · Customer support
What AI cites for “best shared inbox tool”
ChatGPT cited 8 sites, Gemini cited 8 sites, Perplexity cited 10 sites. 2 sites were cited by all three.
Updated monthlyNext edition 1 December 2026
ChatGPTGeminiPerplexity dots beside a site: the other engines that cite it too
ChatGPT
8 sites · opens with a sentence · has a table · opening 33 words
- front.com
- missiveapp.com
- helpscout.com
- hiverhq.com
- dragapp.com
- toolradar.com
- keeping.com
- softwarecompare.net
Brands namedFront, Missive, Help Scout, Hiver, Drag, Google Workspace/Gmail
Gemini
8 sites · opens with a sentence · no table · opening 27 words
- hiverhq.com
- emailanalytics.com
- dragapp.com
- freshworks.com
- proprofsdesk.com
- omnifox.io
- thedigitalprojectmanager.com
- missiveapp.com
Brands namedHiver, Drag, Front, Help Scout, Google Collaborative Inbox, Outlook Shared Mailbox
Perplexity
10 sites · opens with a sentence · has a table · opening 37 words
- blog.hubspot.com
- missiveapp.com
- dragapp.com
- tidio.com
- herothemes.com
- resources.rework.com
- g2.comcommunity
- happyfox.com
- toolfinder.com
- keeping.com
Brands namednone
Cited by more than one engine
- missiveapp.com
- dragapp.com
- hiverhq.com
- keeping.com
Is your site one of them?
Ask your AI agent to run Vantage's analyze_citation_coverage for your domain and “best shared inbox tool”, on all
three engines, and it will tell you whether you are cited, who is instead, and what changed since your last check.
More Customer support questions
Each engine was asked once, in English, as from the United States, on 2026-11-01. Answers change from run to run, so read this as a snapshot. Download the data.