Vantage research · November 2026 · Customer support
What AI cites for “best ai customer service software”
ChatGPT cited 10 sites, Gemini cited 6 sites, Perplexity cited 10 sites. No site was cited by all three.
Updated monthlyNext edition 1 December 2026
ChatGPTGeminiPerplexity dots beside a site: the other engines that cite it too
ChatGPT
10 sites · opens with a sentence · has a table · opening 7 words
- intercom.com
- zendesk.com
- freshworks.com
- tidio.com
- gorgias.com
- salesforce.com
- helpscout.com
- ada.cx
- itechguides.com
- rankite.com
Brands namedIntercom + Fin AI, Zendesk AI, Freshdesk + Freddy AI, Tidio + Lyro AI, Gorgias, Salesforce Agentforce, Help Scout, Ada
Gemini
6 sites · opens with a sentence · no table · opening 22 words
- retellai.com
- letsengaige.com
- kayako.com
- automationanywhere.com
- gartner.com
- crisp.chat
Brands namedSalesforce Agentforce, Zoho Desk, Data Privacy & Training, Human-in-the-Loop Escalation
Perplexity
10 sites · opens with a sentence · has a table · opening 21 words
- g2.comcommunity
- yuma.ai
- blog.hubspot.com
- assembly.com
- devrev.ai
- helpshift.com
- decagon.ai
- tavus.io
- text.com
- learn.g2.comcommunity
Brands namednone
Is your site one of them?
Ask your AI agent to run Vantage's analyze_citation_coverage for your domain and “best ai customer service software”, on all
three engines, and it will tell you whether you are cited, who is instead, and what changed since your last check.
More Customer support questions
Each engine was asked once, in English, as from the United States, on 2026-11-01. Answers change from run to run, so read this as a snapshot. Download the data.