Vantage research · November 2026 · software
What AI cites for “how to choose a crm”
ChatGPT cited 7 sites, Gemini cited 0 sites, Perplexity cited 9 sites. No site was cited by all three.
Updated every 3 monthsNext edition 1 February 2027
ChatGPTGeminiPerplexity dots beside a site: the other engines that cite it too
ChatGPT
7 sites · opens with a sentence · has a table · opening 29 words
- blog.hubspot.com
- salesforce.com
- exaclose.com
- hubspot.com
- zoho.com
- pipedrive.com
- monday.com
Brands namedReporting, HubSpot, Salesforce, Zoho CRM, Pipedrive, Total
Since October: new blog.hubspot.com, salesforce.com, exaclose.com, hubspot.com; dropped crm.org, rapitek.com, thepearsonco.com
Gemini
0 sites · opens with a sentence · no table · opening 47 words
Answered from what the model already knows: no sites cited.
Brands namedSales-focused, Service-focused, Marketing-focused, All-in-One Giants
Since October: dropped creatio.com, dench.com, nimble.com, pipedrive.com
Perplexity
9 sites · opens with a sentence · no table · opening 18 words
- microsoft.com
- superoffice.com
- diva-e.com
- pipedrive.com
- blog.hubspot.com
- crm.org
- nutshell.com
- business.usnews.com
- larksuite.com
Brands namedMust-haves, Nice-to-haves
Since October: new superoffice.com, diva-e.com, business.usnews.com, larksuite.com; dropped insightly.com, techtarget.com, uk.pcmag.com, zendesk.com
Cited by more than one engine
- blog.hubspot.com
- pipedrive.com
Is your site one of them?
Ask your AI agent to run Vantage's analyze_citation_coverage for your domain and “how to choose a crm”, on all
three engines, and it will tell you whether you are cited, who is instead, and what changed since your last check.
More software questions
Each engine was asked once, in English, as from the United States, on 2026-11-01. Answers change from run to run, so read this as a snapshot. Download the data.