VantageGet started

Vantage research · November 2026 · software

What AI cites for “best customer support software”

ChatGPT cited 10 sites, Gemini cited 6 sites, Perplexity cited 10 sites. No site was cited by all three.

Updated every 3 monthsNext edition 1 February 2027

ChatGPTGeminiPerplexity dots beside a site: the other engines that cite it too

ChatGPT

10 sites · opens with a sentence · has a table · opening 6 words

  1. zendesk.com
  2. intercom.com
  3. freshworks.com
  4. helpscout.com
  5. gorgias.com
  6. hubspot.com
  7. zoho.com
  8. front.com
  9. technologyadvice.com
  10. text.com

Brands namedZendesk, Intercom, Freshdesk, Help Scout, Gorgias, HubSpot Service Hub, Zoho Desk, Front

Since October: new zendesk.com, intercom.com, freshworks.com, helpscout.com; dropped dupple.com, toolradar.com

Gemini

6 sites · opens with a sentence · no table · opening 29 words

  1. eesel.ai
  2. salesforce.com
  3. alloysoftware.com
  4. thecxlead.com
  5. happyfox.com
  6. crm.org

Brands namedZendesk, Consideration, Salesforce Service Cloud, Freshdesk, Help Scout, Zoho Desk, HubSpot Service Hub, Gorgias

Since October: new eesel.ai, salesforce.com, thecxlead.com, happyfox.com; dropped zapier.com

Perplexity

10 sites · opens with a sentence · has a table · opening 11 words

  1. pcmag.com
  2. salesforce.com
  3. happyfox.com
  4. zendesk.com
  5. desk365.io
  6. capterra.comcommunity
  7. softwareadvice.com
  8. zapier.com
  9. freshworks.com
  10. intercom.com

Brands namednone

Since October: new zendesk.com, desk365.io, capterra.com, freshworks.com; dropped blog.hubspot.com, helpscout.com, plain.com

Cited by more than one engine

  • zendesk.com
  • intercom.com
  • freshworks.com
  • salesforce.com
  • happyfox.com

Is your site one of them?

Ask your AI agent to run Vantage's analyze_citation_coverage for your domain and “best customer support software”, on all three engines, and it will tell you whether you are cited, who is instead, and what changed since your last check.

See the tools All results for November 2026

More software questions

Each engine was asked once, in English, as from the United States, on 2026-11-01. Answers change from run to run, so read this as a snapshot. Download the data.